Terms and conditions

Terms and conditions

Terms and Conditions

1. Formulation of the contract
With your order you are handing a us a binding offer to conclude a contract. We will accept your offer by sending you an email with a notice or by directly sending you the goods. A sales contract will be handed only with the goods.

The ordering process in our on-line shop contains four steps. In the first step you will pick the products of your preference. In the second step you will provide your costumer details, including billing address, and if necessary, an alternative shipping address. In the third step you will choose which form of payment you will use. In the fourth, and last, step you have to opportunity of reviewing your details (e.g name, address, payment method, shopping cart) once more and if necessary to make corrections, before finishing the process and sending us your order by clicking on "Order".

2. Storing the contract
The text of the contract corresponding to your order is saved by us. You will be able to print this text before you send us your order by clicking on "Print". We will send you an order confirmation notice, including all the details of the order, along with our Terms and Conditions, to the E-mail address you provided.

3. Reservation of proprietary rights
The delivered goods remain under our property until payment is effectuated.

4. Prices, shipping costs and return costs by cancellation
All prices are final prices including value-added tax (VAT). The minimum order value for exemption of shipping costs is 25.- Euro.

5. Delivery conditions
Delivery times are counted from time of payment. Delivery times corresponding to payment by invoice or payment by direct debit start with the acceptance of the contract by our company.

6. Payment conditions
The payment takes place alternatively by advance payment via bank transfer, by invoice, by direct debit, or by collection on delivery. We reserve the right to suspend some forms of payment. In choosing advance payment via bank transfer you will receive the bank details in the the confirmation notice. The invoice total must be transferred to our account within 10 days.

7. Warranty
The warranty follows the terms of the law. Insofar as the object of the sales contract turns into used condition and the buyer is not an ultimate consumer, the guarantee is revoked. If the buyer is an ultimate consumer then the period of warranty is one year.

8. Privacy protection
In the process of initiating, completing, processing, or cancelling a contract, we will gather, store, and process information under the legal requirements.

When you are visiting our internet pages we will create a log containing the IP address, date and time-stamp, browser type, and operative system from your PC, along with the pages you have visited. Inferences about personal details are, from our side, neither possible nor intended.

The personal details that you supplied to us in the process of ordering or in other type of communication (e.g. e-mail, name and contact details), will only be used to correspond with you, and exclusively to the purpose for which you have given us the details. We only give away the details to the delivery service assigned for the delivery of your goods, insofar as it is necessary to complete the delivery. In order to complete the payment we give away your payment details to the payments agency that processes the transaction.

We assure you that we will not give away your details to a third party, except with a mandate by law, or if you explicitly require us to do so. Insofar as the service of third parties are used to process and deliver the goods, the regulations of the Federal Data Protection Act (Bundesdatenschutzgesetz) is applied.

Duration of storage of personal details
Personal details, that are received through our website, will be stored only until the objective, for which you have given us the details, is fulfilled. Insofar as the commerce and taxation legal periods are concerned, the duration of the data storage can last up to 10 years.

Your rights
If you do not agree with the storage of your details or if they are not correct, you may determine, according to the legal procedures, the deletion, correction, or suspension of your details. You may, at any time and free of charge, require the informations about all your personal details that we have stored. For inquiries related to the raising, processing, or usage of your details and also for information, correction, suspension, or deletion of your details please contact us to the following address:

TONGER – Haus der Musik GmbH, Zeughausstr. 24, 50667 Köln. Tel: +49 221 9254750, tonger[a.t]musik[.minus.]tonger[d.o.t]de

Links to other internet websites
Insofar as our product pages contain links to external websites, we cannot assume the responsibility for the correctness nor the completion of the external content, nor can we take responsibility for the security of external sites. As we do not influence the compliance of third party websites to legal procedures, you should refer to their own privacy protection declaration.

9. Applicable legal procedures
We only observe German legal procedures. To a consumer these terms apply only insofar as the legal procedures of the country where the consumer has his/her address are not restricted by our terms.